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Inquiries Regarding Gaming Speaker Products

Pioneer Corporation

Regarding the Handling of Personal Information/data

The personal information/data of our client/customer acquired in connection to inquiries and consolations in the Pioneer Group will be handled in accordance with the following "Privacy Policy".

Upon pushing the following [Confirm content entered] button and sending by the client/customer, it will be considered as having acknowledged and consented to the policy, and Pioneer will handle it accordingly.

Privacy Policy for Inquiries and Document Downloads

Inquiry Entry Form

  1. Enter inquiry details
  2. Confirm content entered
  3. Complete sending

Please enter your information below.

Name[Required]

Example: Kawagoe Taro

Country[Required]
Email Address[Required]

This page does not support entry of e-mail addresses in double-byte characters. Please enter single-byte alphanumeric characters.

Example: XXXXXXXX@post.pioneer.jp

The response to your inquiry will be sent to this e-mail address. Please ensure that the e-mail address you entered is correct.

Email Address (Confirmation)[Required]

Please enter your e-mail address again for confirmation.

Product Name[Required]
Purchase Status[Required]
Product model[Required]

Example: TQ-XXXX *If you do not know the serial number, enter 000.

Serial number[Required]

Example: DJDS000001 *If you do not know the serial number, enter 000.

Date of purchase[Required] YEAR MONTH
Type of inquiry[Required]
Inquiry details (Up to 1,000 characters)[Required]

Please describe your inquiry in as much detail as possible. (Mounting state, setting details, symptoms observed, etc.) For inquiries regarding defects, please include a description of up to 1,000 characters detailing the timing when the symptoms occurred (from the beginning, after installation, after configuration, after updating, after replacement, etc.).

Current: 0 characters

Entering the following information may help us to provide you with smooth guidance. Please fill out as much as possible.

Connected device name

For PCs, please enter the PC model, OS version (Windows 11.0, Android 9.0, iOS 12.3), and other details.

Game software name

Press the [Confirm content entered] button, and proceed to the next step.

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